Roeder Industries
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Art Support

Color Separations , Vector Art, Emb Digitizing, we've got you covered.

Contact Us

Need to get a hold of us or come to the storefront? You can find us here or contact us through our knowledge base and help center.

Shipping/Freight/ 
​Deliveries

Information you need to know

FAQ

Have a Question? 

We have some of our most common ones below!

Returns/Refunds/
Cancellations

Get your questions about any of our policies answered here.

Privacy Policy

Learn how your data is handled on our site.

Commitment to our customers

Fair Pricing

It is our commitment to provide you with the best value, at a fair price. We value your business and strive to not only bring you the best products on the market but to be a valuable asset and knowledge base.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

​FAQs

Can't Find Your Question Below?

Then head to our Knowledge Base where we have even more information and article to browse through. You can also submit a ticket to our team there.

​Order Status FAQ

How do I ask questions or make comments about my order?

 Call us at 407.722.8700 or toll free at 866.532.8324.  You can also email us through the contact page or directly at info@roederindustries.com.

My order never arrived.

Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance. You can reach us at 407.722.8700 or toll free at 866.532.8324.

Where will my product Ship from?

Your orders will typically ship from our Orlando location to your shipping address.  In the event that a drop ship item is ordered, you should be notified by phone that your order will be drop shipped and will be provided the approximate expected delivery date.

When will my backorder arrive?

We are frequently ordering supplies from all of our vendors.  An estimated turnaround time is located within the product page, however, if you have a specific question or need more details, please give us a call and we’d be happy to help.

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​Account FAQ

How much is my shipping?

Shipping is automatically estimated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We double check your shipping rates prior to finalizing the charge on your card.  Should something change, we will give you a call to confirm.

What are my payment choices?

We accept Visa, MasterCard, Discover, American Express, and PayPal as payment options. Please note that we will not ship your order until we receive payment from you. 

When will my order ship?

Most orders ship same day when ordered before 2 pm EST, but certain items are drop-shipped from our various suppliers and have a longer lead time. All dropship items will have an estimated lead time listed near the add to cart button on the product page.

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​Pricing And Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse. Our warehouse is located in Florida, so if your items are being shipped or delivered to a Florida address, sales tax will be applied to the order on applicable taxable items.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card payment will be authorized when the order is placed, and typically captured within 24-72 hours of placing the order.

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​Additional Support

How do I contact you?

Please https://roederindustries.com/contact/ for our company contact information and hours. You can reach us at 407.722.8700 or toll free at 866.532.8324.

What are Showroom or Pickup Hours?

Office and/or pickup hours are Monday through Friday, 9am - 5pm local business time.

My company has a reseller ID and is tax exempt. How do I avoid sales tax showing up for my purchases online?

If you are a tax exempt customer you are required to submit a copy of your annual resale certificate (this form must be signed and mailed).  Once received, your account will be marked as tax exempt and you will no longer be charged sales tax.  We will cross reference your taxing status for our inhouse and online software.  Should you have any questions regarding this, please feel free to contact us.

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